anger management

as i sit here and type this, the air con repair man is in the process of removing my whole air con from the wall. i think they're going to clean it. frankly, i don't care what they do as long as it's fixed.

for the past 3 months i've had to sleep without the comfort of air conditioning, which in the current weather we have here is torture. but the stuffy nights, i can bear. what i cannot bear is the fact that all this 3 months i have spent hounding my landlord to get someone to fix it. i've called him at least 15 times to remind him, only to have him pass the job of getting someone to fix my air con to the agent who rented this apartment out to me. so more calls were made, this time to the agent. needless to say, neither the agent nor the landlord were very obliging in getting the job done. everytime i called, they told me:

a. they were busy
b. "next week! next week!"
c. they already sent someone.

and then they hang up before i'm done talking.

*expletive*

maybe it's because i'm a kid (young adult?) and they feel they could take advantage of me la. maybe they're just idiots (most prob). but my mum pointed out to me how sometimes, even in stressful situations where a rise in anger levels is warranted (and rightfully deserved), being calm and kind is probably the way to go.

my mum made a total of 3 calls - one to the agent and two to the landlord - and managed to get someone to come and fix the air con. she didn't raise her voice (like i did), she didn't complain (like i did) and she didn't curse them scumbags (like i did a lot). she just used a bit more tact than i did and got the job done.

i blame my bad handling of stressful situations on the fact that i am a type A personality. i lose my fuse easily and get freaking pissed at indecisive and inept people. but this approach really seems to be doing very little good. so maybe i should do what mum does: anger management.